These Terms and Conditions apply to all bookings made with Jetseeker for airport parking services. By making a reservation, you confirm that you have read, understood, and agreed to be bound by the terms outlined below. If you do not accept these terms, please refrain from using our services.

Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

•   “Jetseeker LTD” – Booking intermediary for airport parking services, registered in England & Wales (Company No. 17464883).
• “Service Provider” – The independent operator delivering the actual parking service.
• “Customer” – The individual making the booking and any person using the service under that booking.
• “Booking Confirmation” – The official confirmation email or voucher issued by Jetseeker upon successful payment.

Agent Disclaimer

Jetseeker acts solely as a booking agent. Your contract for the parking service is with the Service Provider. Both Jetseeker’s Terms & Conditions and the Service Provider’s operational terms apply. Where operational matters conflict, the Service Provider’s terms take precedence. As such, liability for issues during the service (including vehicle handling) rests with them.

To the fullest extent permitted by law, Jetseeker shall not be liable for:

any direct, indirect, or consequential loss or damage;

any theft, damage, or loss to vehicles or contents;

any delay, missed flight, or consequential costs;

any inaccuracy or omission in Car Park information supplied to us.

If Jetseeker is found liable under any circumstances, such liability shall be limited to the total amount paid for the affected booking.

1. Booking Conditions

1.1 Confirmation

Booking Confirmation

We will make every effort to send your Booking Confirmation to the email address you provide at the time of booking.  If you do not receive your Booking Confirmation, you must contact us immediately. Failure to do so may result in missed services without refund. We cannot accept responsibility for missed services due to missing confirmations. 

2. Payments

By completing a booking, you authorise Jetseeker or its authorised partners to charge your debit/credit card for the total booking amount. It is your responsibility to ensure that all payment details are correct and up to date.

Responsibility for Claims

All claims relating to parking services such as late delivery, damage, or loss must be submitted directly to the service provider. No claims can be considered once the vehicle has left the car park (park and ride) or terminal (meet and greet services).

1.2 Customer Requirements

• Bring your Booking Confirmation when travelling.
• Vehicles must be roadworthy, taxed, and insured.
• Only leave keys required to operate the vehicle.
• Do not leave valuables in the vehicle.

2. Payments  

By completing a booking, you authorise Jetseeker or its partners to charge your card for the full booking amount. All prices include VAT and may vary seasonally.

3. Cancellations & Refunds

3.1 Standard Bookings

The cancellations need to be made through us only and should not be made with the service provider to be valid.

Cancellation more than 48 hours before the scheduled parking time may be eligible for a refund, however it may be subject to a small admin fee.

Cancellation less than 24 hours prior to booking time are non-refundable.

Cancellation certain promotional or discounted bookings are non-refundable and non-amendable. Please check product details prior to booking.

3.2 Non‑Flex / Promotional Products

Non‑Flex products are non‑refundable and non‑amendable.

3.3 Cancellation Cover

If you have purchased cancellation cover at the time of booking, you may cancel your reservation at any time up to 48 hours before your scheduled departure and receive a refund (subject to agents cancellation terms).

However, cancellations requested within 24 hours of your departure time are not eligible for a refund, regardless of whether cancellation cover was purchased.

Cancellation requests will only be accepted and processed during official business hours. Any requests submitted outside of business hours or after the designated cancellation notice period will not be considered.

3.4 Refund Notice

A written cancellation notice must be submitted within 48 hours of cancellation.

4. Booking Amendments 

More than 48 hours before the booking date: subject to a small admin fee.

Within 24-72 hours: a small fee may apply depending on the change.

Less than 24 hours prior to the departure changes are not permitted.

All amendment requests must be made during office hours and submitted via our official support ticket system.

Please note: Non-amendable products (Non-Flex) cannot be cancelled.

5. Customer Responsibilities

Booking Documents

Please bring your booking confirmation or reference with you. This may be required by the parking provider for verification.

Vehicle Condition

Your vehicle must be legally roadworthy, taxed, and insured. We reserve the right to refuse service if your vehicle does not meet legal requirements, with no refund issued.

Keys and Valuables

Only provide the keys necessary to operate the vehicle. Do not leave house keys, valuables, or additional items inside. Neither we nor our service partners accept responsibility for lost or damaged personal belongings left in the car.

Inspection

Customers are responsible for checking their vehicle for any damage before leaving the site or terminal. Claims made after departure will not be accepted.

Missed Bookings

It is your responsibility to follow all instructions regarding arrival and collection procedures. No refunds will be issued for missed services due to customer delay or non-compliance.

6. Complaints Procedure

6.1 On‑Site Reporting

All issues must be reported immediately to the Service Provider while on site. Failure to do so may limit investigation.

6.2 Complaint Submission

Complaints must be submitted within 48 hours of your return.

6.3 Investigation

We aim to respond within 5 working days. Some cases may require referral to the Service Provider.

7. Liability Limitations

Jetseeker is not liable for:

• Mechanical or electrical faults
• Tyre or wheel damage
• Cosmetic marks, scratches, or surface wear
• Windscreen chips or glass damage
• Weather‑related damage
• Damage caused by pre‑existing conditions
• Loss or theft of valuables left in the vehicle
• Delays caused by traffic, airport congestion, or weather
• Police or authority interventions due to customer negligence

If Jetseeker is found liable, liability is limited to the booking value.

8. Data Protection

We comply with UK GDPR and the Data Protection Act 2018. Data is used only to process bookings and support service delivery. Calls may be recorded for training and security.

9. Distance Selling Regulations

Airport parking bookings are exempt from the 14‑day cooling‑off period.

10. Governing Law

These Terms are governed by the laws of England & Wales.

11. Modifications

Jetseeker may update these Terms at any time. The version active at the time of booking applies.

12. Intellectual Property

All website content is owned by Jetseeker or its licensors. No reproduction without written consent.

Contact Information:

Email:
helpdesk@jetseeker.co.uk