At Jetseeker, safeguarding and handling your personal data in a compliant way is important to us. We understand and respect the importance of guarding your privacy and are committed to protecting your personal data. The policy also details the conditions under which we may disclose the information to others and how we keep it secure.
This policy explains when, why and how we handle your personal data that we receive from yourself who visit our website, sign up or purchase, book any of our services or request or contact us in any other manner.
From time to time, we will update this privacy notice as we undertake new personal data practices or adopt new privacy policies. We will always document when the privacy notice was last updated.
1. Introduction
While we encourage clients to read our privacy policy in full, we do have a number of guiding principles we operate by
- We will never sell your data on.
- We will never share your data for marketing to by any third parties.
- We will always keep your personal data secure using strong encryption, abiding by data protection rules and by implementing good security practice.
- We will never send you direct email marketing without your consent, our newsletter requires you to explicitly opt-in, you can opt-out at any time using the unsubscribe link contained within the email or through your client area by selecting Manage Booking > Subscriptions
- if you are ever concerned or have question about how your personal data is collected or used, please contact us at helpdesk@jetseeker.co.uk
2. How and When we collect your personal data
We may collect data about you in the following ways:
- By filling in any forms on our website, this includes information provided at the time of booking, registration to use our website, subscribing to any of our services, promotional offers, posting material, asking service related questions or requesting further services. We may also ask you for information when you enter a promotion sponsored by us or if you report a problem with our site.
- If you contact us, we may keep a record of that correspondence.
- We may also ask you to complete surveys, review form that we use to improve our services, our partner’s services and for research purpose, although you do not have to respond to them.
- Details of transactions you carry out through our site and of the fulfilment of your orders or bookings.
- Visiting our sites, including, but not limited to, traffic data, location data and other communication data required for our own security, diagnostic, authentication and billing.
3. What personal data do we collect
If you are simply viewing our website, then we will collect the following information within our logs:
- IP Address
- If you sign up to use our service or promotional offers or book through us, we will then collect the following information:
- Full Name
- Email Address
- Contact Number
- Address
- Payment Details
- IP Address
- While not actively collected we may store any other personal information that you may disclose during live chat, support tickets or emails.
4. Cookies and IP Addresses
IP Addresses
- We collect IP address information for security (DDoS prevention, anti-hacking and fraud prevention), diagnostics and statistical analysis of traffic used for improvements to the performance and usability of our services, for GDPR purposes we collect this information under legitimate interest.
Cookies
A cookie is a small file saved on your computer that is used to help store preferences and other information that is used by websites you may visit. We use cookies for the Following:
- Authentication of users when logging in or out of our services.
- Analysis of traffic to our website via Google Analytics
- Tracking of website preferences.
- Third party services such live chat.
- If you register with us or if you continue to use our site, you agree to the use of cookies.
- You can block cookies by activating the setting in your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be allowed access to all or parts of our site. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies as soon as you visit our site.
5. Where we store and process your personal data
The data that we collect from you is stored in the UK but it may be processed by staff operating outside the EEA (European Economic Area) who work for us. Such staff may be engaged in, among other things, the fulfilment of your order, booking, the processing of your booking details and the provision of support services. By submitting your personal data, you agree to the processing of this data outside of the EEA. We take all steps necessary to ensure that your data, regardless of where it is processed, is treated securely and in accordance with this privacy policy and the GDPR (General Data Protection Regulation) .
6. How we Protect your personal data
We treat all data with the utmost care and take appropriate steps in compliance with data protection regulation to ensure it is kept safe.
- All data we collect is done so over encrypted connections (https).
- All data is stored behind state of the art firewalls.
- All systems storing personal data have access logging.
- All passwords are encoded at rest.
- All systems are subject to regular penetration testing and are monitored for vulnerabilities and attacks.
7. Uses we make of personal data
We use information held about you in the following ways:
- To verify your identity.
- To provide you with the products and services you have booked, purchased from us.
- To carry out our obligations arising from any contracts entered into between you and us.
- To ensure that content from our site is presented in the most effective manner for your device.
- To respond to queries.
- To provide you with information, products or services that you request from us where you have consented to be contacted.
- To notify you about changes to our services.
- To send you marketing emails.
- To display personalized Ads from us.
- To prevent fraud.
- To detect, prevent and diagnose potential security breaches.
8. Legal basis for the collection and processing
Data protection law sets out the conditions under which personal data can be collected and which we use as the basis for collection and processing, these include:
- Contractual obligations: When you book a service, we need to collect personal data to fulfil our legal contractual obligation, for example: so we can manage and invoice your account and contact you for support purposes.
- Legal compliance: The law requires we collect and process data for certain purposes such as for keeping financial records (i.e. invoicing) and that we can comply with law enforcement requests for data.
- Legitimate interest: We collect data under legitimate interest in a way that is reasonably expected as part of the day to day running of our business. For example, we collect and log IP addresses for fraud protection and security as well as analysis of our site usage.
- Consent: In certain cases, we may collect and process your data with your consent, for example our newsletter and hot offers emails. Consent to receive these can be withdrawn at any time.
9. How long we keep personal data
Your data will be kept until it is no longer required for the purpose of its collection. At the end of the retention period the data will either be deleted or anonymized so it can no longer be linked back to an individual. Personal data linked to purchases or any other financial transaction are kept for a minimum of 6 years as required by UK law to retain financial data.
10. Who we share personal data with
Like many websites we use a number of third-party services for functionality such as email sign-up and payment processing. The following is a list of companies we share data with on a day to day basis. This list does not include services we share anonymous data with or that provide services on an ad-hoc basis such as car park service providers. All the suppliers below have been carefully selected to ensure they provide suitable protections under GDPR.
Stripe
Stripe is used to provide secure credit and debit card processing services. If you choose to pay by this method then your card details, name, address and email will be transmitted to Stripe securely for the processing of payment and for fraud prevention. If you choose to store your card details then this will be saved alongside your name, address and email on Stripe’s servers. Privacy Policy: https://stripe.com/gb/privacy
Trustpilot
Trustpilot provides online reviews of goods and services, if you make a purchase and with your consent we may share you email address for the purpose of sending you an email invitation requesting a review, this is a onetime invitation. Any reviews are published under Trustpilot’s own terms and conditions and privacy policy. Privacy Policy: https://legal.trustpilot.com/end-user-privacy-terms
11. Ads and Remarketing
We use Google AdWords remarketing services on our blog and forum to display our ads on third party websites (including Google) to previous visitors of those pages, this is done in the form of a cookie that contains anonymous data regarding your visit. If you have a google account you can opt-out of receiving these ads here http://www.google.com/settings/ads.Google are also a member of the NAI (Network Advertising Initiative), you can also use their site to opt out here http://www.networkadvertising.org/managing/opt_out.asp
12. Google Analytics
Like many websites we use Google Analytics to collect anonymous data about the users of our sites such as how often they visit, what pages they visit, what time they visit, how long the stay and what country they are visiting from. This data is collected using cookies and from your IP address, the resulting statistics are used for the following purposes:
- Improving website usability
- Tracking the success of marketing campaigns
- Pattern analysis
- You can prevent Google Analytics from collecting this information by installing the google opt-out browser addon:
https://tools.google.com/dlpage/gaoptoutTo learn how Google uses data collected from our own and partner sites please see the following link:
https://policies.google.com/privacy/partners?hl=en-GB&gl=uk
13. Newsletter and Marketing Emails
All our marketing emails are opt-in, we will never sell on your details or pass them on to third parties for marketing purposes. If you have opted in to receive these then you can opt out at any time in one of three ways:
- If you have received an email, click on the unsubscribe link located in the email footer.
- Log into your Manage Booking and select: Manage E-mail Subscriptions
- By contacting our customer services department via email helpdesk@jetseeker.co.uk
14. Your rights under GDPR
Under GDPR (General Data Protection regulation) you have a number of rights relating to your personal data, these will come into force on the 25th May 2018, for further information please see https://ico.org.uk
- The right to access: The GDPR Act gives you the right to access information held about you. You can exercise this right by contacting us via email helpdesk@jetseeker.co.uk or call us at 020 8178 6133. We are required to verify your identify before processing any right to access request, once verified the data shall be provided within 28 days. The data shall be provided free of charge however an admin fee may be applied where a request is manifestly unfounded or excessive, particularly if it is repetitive.
- The right to rectification: The GDPR provides the right to have any personal data rectified that may be incorrect or incomplete. Customers can update their own personal details via the Manage Booking area however if this is not sufficient please contact our customer services team via email helpdesk@jetseeker.co.uk or call us at 020 8178 6133.
- The right to erasure: As an individual you have the right to request the erasure of any data we hold on you, this is not an absolute right, for example it does not override our requirement under UK law to keep financial data such as invoice information. You can make a request where your personal data is no longer necessary in relation to the purpose for which it was originally collected/processed, for example if you cancel all services you have with us. To make a right to erasure request please contact our customer services team via email helpdesk@jetseeker.co.uk or call us at 020 8178 6133
- The right to restrict processing: You have the right to request we restrict processing of your personal data where there is no legitimate interest for us to do so:
- Where the accuracy of the personal data is contested, to restrict the processing until such time as the accuracy has been sufficiently verified.
- Where you object to the processing, and where we are considering whether there are legitimate grounds to override the request.
- When processing is unlawful and you oppose erasure and request restriction instead.
- If we no longer need the personal data but you require the data to establish, exercise or defend a legal claim.
- You can exercise the right at any time by contacting our team either call us at 020 8178 6133 or email us at helpdesk@jetseeker.co.uk
- The right to object: You have the right to object to the processing of your personal data where there is no legitimate or lawful reason to do so. To make a right to object request please contact our customer services team contact us page .
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights email us at helpdesk@jetseeker.co.uk.
15. Changes to our privacy policy
We keep our privacy policy under regular review, you can always find the latest version at the URL below: helpdesk@jetseeker.co.uk
16. Contacting Us
Questions, comments and requests regarding this privacy policy are welcomed, you can contact us in the following ways:
- Existing customers can contact us by creating a ticket through Manage Booking or helpdesk@jetseeker.co.uk Call us on 020 8178 6133 Mon - Fri (09:00am - 05:00pm)